top of page

Refund Policy for
Hughes Service Company

Effective Date: November 27, 2023

 

At Hughes Service Company, we pride ourselves on delivering top-quality services in odd jobs and oil change services. Our refund policy aims to ensure customer satisfaction while balancing fairness for both our clients and service team.

 
1. General Policy
  • Refund Eligibility: Refunds are considered for services that fail to meet the standards or specifications outlined in our service agreement.

  • Inspection Period: Customers must report any service issues within 48 hours for odd jobs and 24 hours for oil change services.

  • Service Correction: Hughes Service Company will first attempt to correct the issue by re-performing the service at no additional cost before issuing a refund.

 
2. Odd Job Services
  • Non-Refundable Services: Custom jobs or services requiring special-order materials are non-refundable.

  • Partial Refunds: We may offer partial refunds for portions of the service that are unsatisfactory, at our discretion.

 
3. Oil Change Services
  • Incorrect Oil or Filter: We offer a full refund or free service correction if the wrong oil or filter is used.

  • Damage During Service: If any vehicle damage occurs due to our service, Hughes Service Company will cover the repair costs or provide a full refund.

 
4. Refund Process
  • Request Submission: Refund requests must be submitted in writing within the inspection period.

  • Documentation: Provide a clear explanation and, if possible, photographic evidence of the issue.

  • Review Period: We will review the request and respond within 7 business days.

  • Refund Method: Approved refunds will be processed to the original payment method within 14 business days.

 
5. Exceptions
  • Force Majeure: We will not issue refunds for service delays or cancellations due to events beyond our control (e.g., extreme weather, strikes).

  • Misuse or Negligence: Services affected by customer misuse or negligence are not eligible for refunds.

 
6. Contact Information

For refund requests or inquiries, please contact our customer service team at hughesserviceco@gmail.com or 912-212-6349.

7. Amendments

Hughes Service Company reserves the right to modify this refund policy at any time. Any changes will be communicated through our official channels.

bottom of page